Frequently Asked Questions

Follow the steps below to subscribe: Select available investment products. View details of the transaction. Input units to subscribe, CSCS and Bank details Read and accept the terms and conditions of the application and prospectus Proceed to pay You will receive a notification of the transaction in your email
The CSCS Number (Central Securities Clearing System) and CHN (Clearing House Number) are investors' unique identifiers to purchase and/or sell securities.
Yes, if you do not have a CSCS account, one will be created for you as part of the application process on the PrimaryOffer platform. You will be required to input necessary details for creation. You will get an email informing you that your CSCS will be created and made available to you as soon as possible, however you can proceed to pay for your shares.
Select one of the options available on the payment page
  • Pay with card
  • Direct debit from your account
  • Pay via Electronic transfer
  • Pay with QR Code
  • Pay with USSD Code
  • Pay at the bank
  • Confirm the amount to be paid
  • Click on the Continue button
(Once you select an option to make payment, you will find a summary with the details of your Transaction)
If you subscribe through PrimaryOffer application, you will receive a confirmation via email advising that your application has been successfully submitted. You will also be notified via the same platform of a copy of the application form and payment evidence.
If you submit through PrimaryOffer, you will receive a confirmation via email advising that your application has been successfully submitted. You will also be notified via the same platform of a copy of the application form and payment evidence.
No. Multiple applications will be rejected. Only one application is allowed per investor.
No, there are no charges for purchasing shares, however, investors will be required to pay payment processing fees
Kindly select the “forgot password” option on the landing page and follow the instructions for a password reset.
Kindly follow the prompt on the application to create a CSCS account and your account details would be forwarded within 24 working hours.
The application automatically logs you out if idle for a period of time.
Kindly contact your Bank for card enablement or make use of other available payment options.
Reversal of funds typically takes 24 working hours. However, you may need to contact your bank for further assistance.
Kindly forward your proof of payment to info@primaryofferng.com for further review.
The password field is case and space sensitive, ensure you input your details correctly and if it persists, please log out and log in again.
Kindly update your device OS and try again
Kindly refresh the page to confirm if payment was successful. However, you can subscribe via other payment options.